EPE Partners is at the leading edge of call routing innovations, reshaping the future of global communication. By merging artificial intelligence (AI) with virtual reality (VR), we are revolutionizing the way call centers operate and how organizations connect with their customers. Our mission is to set new standards in efficiency, customer experience, and technological advancement within the call routing industry.
Through the integration of AI and VR, EPE Partners is building call routing systems that are smarter, faster, and more immersive. AI-driven algorithms ensure that calls are directed to the right agents in real-time, based on customer needs, language preferences, and service priorities. Meanwhile, VR technologies provide immersive training environments for call center staff, allowing them to master complex customer interactions and scenarios before handling them live.
EPE Partners is collaborating with call centers around the world, ensuring that businesses across all industries benefit from our advanced solutions. By leveraging our technologies globally, we enable call centers to operate more efficiently, reduce wait times, and deliver superior customer experiences, regardless of location. Our commitment to global connectivity positions us as a trusted partner for international enterprises.
We are not just following industry trends—we are creating them. EPE Partners is pushing the boundaries of what is possible in call routing by combining predictive AI capabilities with immersive VR technologies. This cutting-edge approach ensures that call routing is no longer just about efficiency, but also about creating meaningful, seamless, and highly personalized customer experiences.
EPE Partners Call Routing Innovations represent the future of customer communication. With our unique integration of AI and VR, a global reach, and a relentless focus on innovation, we are setting new benchmarks in the call routing industry and helping organizations around the world deliver exceptional service.
EPE Partners understands that a decade before the millennium, call centers adopted "skill-based routing". It was a simple but effective system back in the day. The software analyzed customer profiles and mapped them to agents possessing the exact skill relevant to assist. Today's AI is nearly the same, but a step up from what already existed. AI's predictive behavioral routing model uses analytics to compare callers with predefined personality models. If a match is detected, the caller is diverted to agents with the right expertise. Although AI is touted as the future of the online business model, it is still not fully embraced worldwide. If the rate of adoption by call centers is anything go by, it's an indicator that AI will take time to become a norm across the industry. As COVID-19 lockdown forced businesses worldwide to adopt the remote working model, the AI proved itself as a capable technology if done right. With many more months still left for normalcy to return, it's expected that AI will grow in not just popularity, but also adoption. Experts opine that AI will grow from $800M in 2022 to a whopping $2.5B by 2026. If estimates are true, then it's time for call centers to seize the moment to be ahead of the change.
EPE Partners is emerging Worldwide as a Global Multimedia & Entertainment Conglomerate
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