EPE Partners is aware that customers often complain about arrogant, ill-informed and rude customer representatives. One reason for such behavior by customer representatives is that they are humans who get affected by situations and specific conditions. But this is not the case with AI-based chat-bots. These chatbots would never feel unwell and nor will they turn up late to the office. Also, they will never get angry with the customer and will have the patience to explain the same thing to a customer several times who is a slow learner.
All these features enable the chatbots to deliver the supreme customer service that exceeds expectations and keeps the customer happy.
EPE Partners has devised numerous chatbot-based solutions for our clients and have helped them in bringing more efficiency in their customer service.
The essential benefit of AI-based systems for handling consumer interactions is that such systems can, in fact, drive sales and increase profits. AI-based systems are more intelligent than humans and excel in multi-tasking. Hence, they recommend some products and services to customers when they are answering their queries. As AI-based systems provide solutions in real-time, they have more chances of luring a customer into buying the service or product.
AI-based customer support systems can understand the requirements of customers in real-time and can suggest these services and products immediately. This saves the customer's time and also brings more profits to the organization. Thus, this is a win-win situation for all.
The criticism against AI is that it will kill jobs and will eventually rule humans. The fear of machines ruling humans isn't a new one but this argument lacks substance. AI will definitely bring efficiency in the customer service sector but it won't do it by eliminating the human presence. AI-based machines will definitely take over some tasks but it will still need humans to train it and to transfer the knowledge.