EPE Partners understands that as artificial intelligence becomes mainstream and the tech world realizes its limitless applications, businesses across the world are wondering how this revolutionary technology can help them in solving one of the core problems - customer services. Keeping customers satisfied is one of the key challenges for any organization and so far very few companies can claim to have solved this riddle. There is more than what it meets the eye in this challenge because customers are humans and humans are inherently unpredictable.
But can Artificial Intelligence cast a magic spell and find a way to deliver the top-most customer service without burning a hole in the pocket? The nature of AI proposes that creating such solutions is indeed possible and, in fact, it is cost-effective as well.
Online purchases and online money transfer is still plagued with frauds and cheating. Organizations have invested tons of money to make the system secure and error-free but hackers are still having the last laugh. One key hindrance here is the inability of organizations to adopt robust encryption methods and other security measures. Such measures may make transactions more secure but they also bring inconvenience by making the process complex for customers. Hence organizations need to create the perfect balance where the process is simple but at the same time, it is highly secure and reliable.
By roping in AI, organizations can certainly create more secure platforms which are easy to use. Such platforms would detect fraudulent activities immediately and would raise the alarm. They can also be used to bring more convenience to customers when they are making an online payment.
Technologies such as machine learning and natural language processing can help companies in identifying suspicious activities.